Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;
- 20 days or more in advance of arrival date 100% refund.
- 14 days or less of arrival date 50% of deposit refund.
- 48hrs or less of arrival date No refund issued, full amount of booking due.
- In case if customer is unable to provide a valid ID proof booking shall be cancelled with No Refund Issued
- In case if newly married couple unable to provide a valid ID & Marriage proof booking shall be cancelled with No Refund Issued.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason, forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
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